Refund Policy
Last updated：2026-09-22
Eligible for Refund
You may request a full refund if: (1) the eSIM was never activated, and (2) your request arrives within 24 hours of purchase. If activation failed due to a fault on our side, we will refund you or provide a replacement plan, whichever you prefer.
Not Refundable
Activated plans or plans with data already used; requests made after 24 hours; orders purchased for third parties with whom we cannot reach the actual user.
General Rule
eSIM plans are digital products delivered immediately upon purchase. Once an eSIM is activated or any data is consumed, it cannot be refunded.
Payment Fees
Refunds are returned to your original payment method. Bank or payment-provider fees charged at purchase are non-refundable.
How to Request
Email service@3gp.net within 7 days of purchase, including your order number and the email used at checkout. Every request is verified against order and usage records before processing.
service@3gp.netProcessing Time
Approved refunds are issued within 5-10 business days, depending on your bank or payment provider.